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We understand that your time is valuable. Our response time commitments are as follows:
| Query Type | Response Time |
|---|---|
| General Enquiries | Within 24–48 hours |
| Order Related Queries | Within 24 hours |
| Complaints & Disputes | Within 2–3 business days |
| Return & Refund Requests | Within 2–3 business days |
| Damaged or Defective Items | Within 24 hours |
Queries received on Sundays or public holidays will be responded to on the next working business day.
