COMPLAINT HANDLING POLICY

We take all complaints seriously and aim to resolve every issue as quickly and fairly as possible.

1. How to File a Complaint To file a complaint, please contact us through any of the following:

• Email: mr.workplace0.1@gmail.com
• Phone / WhatsApp: +92 313 6850815

Please include the following information in your complaint:

• Your full name
• Order number
• Date of purchase
• Description of the issue
• Photos (if applicable)

2. Complaint Resolution Process

1. Acknowledgement — We will acknowledge your complaint within 24 hours of receiving it.
2. Investigation — Our team will review your complaint and investigate the issue within 2–3 business days.
3. Resolution — We will provide a solution or update within 3–5 business days depending on the complexity of the issue.
4. Follow Up — We will follow up to ensure you are satisfied with the resolution provided.

3. Escalation If you are not satisfied with the resolution provided, you may request to escalate your complaint. Escalated complaints will be reviewed by a senior team member and a final resolution will be provided within 5–7 business days.