CUSTOMER RESPONSIBILITIES

To help us serve you better, we kindly ask all customers to:

• Provide accurate personal information including name, address, and phone number when placing an order.
• Ensure someone is available to receive the parcel at the delivery address.
• Inspect the parcel before accepting and making COD payment.
• Contact us within the specified timeframes for complaints, returns, or exchanges.
• Communicate respectfully with our customer support team at all times.

Ahmed Essentials reserves the right to refuse service to customers who engage in abusive, fraudulent, or disrespectful behaviour toward our team.